Refund policy

 

Thank you for shopping with K de Kilo! We appreciate your order and want to ensure your satisfaction with our pieces. Please read our return and refund policy carefully.

Returns

• Due to the handcrafted nature of our products, we do not accept returns. This policy ensures that each item maintains its high quality and uniqueness.

Damages or Defective Items

• Please inspect your order upon receipt. If you find that the item is defective, damaged, or incorrect, contact us immediately at kdekiloart@gmail.com. We will assess the issue and work to resolve it as swiftly as possible.

Glass Breakage Policy

• Since glass is a fragile material, if your item breaks within 30 days of the purchase date, you can return the broken pieces to receive a 50% discount on the repurchase of the same item.

Contact Us

• If you have any questions on how to return your item to us, contact us at kdekiloart@gmail.com or via our Instagram account @k_de.kilo

Policy Changes

• We reserve the right to modify this return and refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

Thank you for shopping with K de Kilo!