Shipping policy
Shipping Policy
Last updated: August 4th, 2024
Thank you for shopping at K de Kilo. The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time:
- All orders are processed within 5 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping rates and delivery estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery delays can occasionally occur.
Shipment confirmation and order tracking:
- You will receive a shipment confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping Policy
We currently do not ship outside Mexico.
Customs, Duties, and Taxes
K de Kilo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
K de Kilo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Returns Policy
Our Shipping Policy does not include information about returns. For details on our Returns Policy, please refer to our Return and Refund Policy.
Contact Us
If you have any questions about our Shipping Policy, please contact us at kdekiloart@gmail.com.